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Industry Scorecard - Customs Broker

The E-Freight Industry Value Chain

Shipper  Forwarder  Ground HandlerAirline Customs Broker  |  Trucker  Consignee






  • Earlier access to process inputs




  • Reduced cost of document handling and storage. The brokers may not need AWB copies if the station is e-AWB compliant and AWB copies can be printed on as needed basis.

  • If the broker can re-use data from forwarder for customs declarations then data entry work can get reduced for the broker.

  • Earlier access to process inputs



  • Cost of handling CSD will get reduced for brokers


  • Broker can re-use Invoice/packing list or FWB data to create customs declarations.
  • Costs of customs filing can go down if customs declarations are accepted electronically as prescribed in e-freight processes.
  • Costs of handling and storage of other shipment documents required for customs clearance reduces with electronic equivalent of paper.
  • Earlier access to process inputs


  • The brokers can reuse most of the information received through an electronic invoice message for creation of Exports/imports customs declarations. This will significantly reduce the document creation time and paper handling costs.
  • Usually the brokers create COO on behalf of shippers. An electronic process of COO significantly reduces time and effort I n traveling to chambers offices, waiting in queues and then handling paper.
  • The brokers can use most of packing list data for creating customs declarations thus resulting savings in time and costs.
CARGO 2000
  •   Better shipment visibility and planning





  • Unless there is a common e-AWB process, the broker community can get confused as to when to carry papers and when not to.
  • Brokers role has to be clearly defined ine-AWB process and the exception process at airport needs to be clearly communicated.
  • Most brokers don’t have evolved IT systems.
 eCSD  Limited knowledge of e-CSD
 eFREIGHT Complete acceptance of electronic messaging for clearance activities.
Technology to facilitate re-use of data.
 CARGO 2000 Knowledge of Cargo 2000 is a big issue.
Fear of service levels being published Technology integration with in-house sys- tems is a problem


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