Hactl’s COSAC-Plus successfully completes final cutover
Hong Kong Air Cargo Terminals Limited (Hactl) – the major air cargo handler at the world’s largest air cargo hub – has completed the final phase of implementation of its new COSAC-Plus Cargo Management System. The cutover marks the end of a three year programme, and a total investment of HKD240million (USD31million; EUR22million; GBP19million).
On 9 April 2012, the last 26 of the 91 airline customers handled by Hactl transferred to the new system. The cutover went smoothly, echoing the success of the previous three phases.
Feedback from customers using COSAC-Plus has been very positive. Says Victor Lai, Cargo Services Manager of Jardine Airport Services Ltd., which handles operations for major carriers: “COSAC-Plus takes the previous system’s excellent features and total reliability to a whole new level. It’s easier to use, and its many new features, such as storing photos enables us to provide a better service and work more efficiently.”
Says Cindy Ng, Hactl’s General Manager – Information Services: “COSAC-Plus will always be a work in progress. With ever-changing regulations and customer needs, the system must continue to evolve as it has done since Hactl was launched in 1976.
“COSAC-Plus and its two predecessors have been the backbone of Hactl’s operations for 36 years, and we continue to invest heavily in ensuring that the system is fully up-to-date and totally robust. When you handle three million tonnes of cargo a year for over 90 airlines and 1,000 freight forwarders, failure is not an option. We are particularly grateful to our 140-strong development workforce from HACTL Solutions Limited for their hard work throughout the project. Our team is also proud to continue our long-standing commitment to providing reliable and efficient cargo handling services to our customers.”